People Operations Specialist

Posted Date 3 weeks ago(17/03/2025 09:35)
Job ID
2025-3893
# of Openings
1
Job Locations
RS-Belgrade
Category
People & Culture (HR)

Overview

At Nortal we believe in thinking big – creating solutions that have a meaningful, far-reaching impact, whether through digitizing governments, improved healthcare, convenient telecom services or creating a competitive edge and agility for large businesses, industry, and manufacturing companies. Our projects have touched more than half a billion people’s lives worldwide, and we’re just getting started. Combining that with the unique experience of transforming Estonia into a digital leader, our vision is to build a Seamless Society.  

 

We are seeking a People Operations Specialist to join our global People & Culture (P&C) team on a temporary (maternity leave replacement) contract in Belgrade. This is a fixed term position with a potential to change to a permanent role.

 

Responsibilities

In this role, you will be responsible for ensuring seamless administrative and operational support across the entire employee lifecycle. From onboarding to offboarding, policy implementation, and data management, you will play a key role in enhancing the employee experience and ensuring compliance with local labor laws. 

If you are passionate about HR operations, employee support, and process optimization, this is an excellent opportunity to contribute to a dynamic global company, with both regional and global views. 

 

  • Prepare, maintain, and update all employee documentation in line with internal standards and local legal requirements (onboarding, offboarding, leaves, benefits, etc.). 
  • Ensure compliance with labor laws and company policies, overseeing employee relations in a fair and timely manner. 
  • Develop and monitor people-related policies and procedures to support a compliant and positive workplace. 
  • Assist the payroll team by providing accurate employee data, including leave records, sick days, and work schedules. 
  • Generate and maintain HR reports, such as overtime, employee lists, and other ad-hoc requests. 
  • Serve as a key point of contact for employee queries, resolving issues promptly and professionally. 
  • Encourage positive employee relations and ensure a smooth experience throughout the employee lifecycle. 
  • Identify trends in employee concerns to suggest automation, process improvements, or additional resources and training. 
  • Participate in global P&C initiatives and contribute to enhancing HR processes. 
  • Maintain up-to-date process documentation, including SOPs, process maps, and guidelines to ensure consistency and efficiency. 

Qualifications

  • 2 years of experience in People & Culture (P&C) processes with a solid understanding of labor regulations.
  • Customer Service Mindset: A people-first approach to employee support and service delivery. 
  • Confidentiality & Ethics: Experience handling sensitive HR data with discretion and professionalism. 
  • Analytical Skills: Ability to use data for process improvement and decision-making. 
  • Organizational Skills: Comfortable managing multiple tasks, deadlines, and priorities in a fast-paced environment. 
  • Communication Skills: Strong ability to communicate effectively and resolve conflicts. 
  • Tech-Savvy: Proficiency in HR systems; experience with D365 is a plus. 
  • Language: Fluent English is required  

 

We like to say that Nortal is a right-sized company – big enough to undertake and impact influential projects yet small enough to care. At Nortal, your voice is heard, and everyone’s input matters. You solve critical problems for interesting customers from different domains. You work with experienced colleagues in a warm environment. You can execute your ideas in a reasonable time frame. And what you do and learn here are universally relevant and valuable. Last, but not least, Nortal is an agile company with low hierarchy – meaning heavy on common sense, light on rules, and substance is more important than titles! 

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