Test Engineer - intern

Overview

At Nortal we believe in thinking big – creating solutions that have a meaningful, far-reaching impact, whether through digitizing governments, improved healthcare, convenient telecom services or creating a competitive edge and agility for large businesses, industry, and manufacturing companies. Our projects have touched more than half a billion people’s lives worldwide, and we’re just getting started. Combining that with the unique experience of transforming Estonia into a digital leader, our vision is to build a Seamless Society.  

• Assist in incident management by maintaining and updating support tickets in JIRA and Jira Service Management.
• Support monitoring activities by regularly reviewing dashboards and flagging anomalies.
• Collaborate with Level 1 support representatives for initial troubleshooting and issue escalation
• Contribute to proactive support activities, including QA testing of new features and application releases based on business and technical requirements.
• Document known issues, troubleshooting steps, and user guides.
• Perform basic data validation, user acceptance testing support, and feedback collection.

• Interest or coursework in Information Technology, Computer Science, or related fields
• Basic understanding of QA principles, testing processes, or test case documentation
• Familiarity with tools like JIRA, Confluence, or similar ticketing/knowledge systems
• Strong attention to detail and organizational skills
• Good command of written and spoken English, with the ability to communicate clearly in a technical support environment.

About Nortal

We like to say that Nortal is a right-sized company – big enough to undertake and impact influential projects yet small enough to care. At Nortal, your voice is heard, and everyone’s input matters. You solve critical problems for interesting customers from different domains. You work with experienced colleagues in a warm environment. You are able to execute your ideas in a reasonable time frame. And what you do and learn here are universally relevant and valuable. Last but not least, Nortal is an agile company with low hierarchy – meaning heavy on common sense, light on rules, and substance is more important than titles!