Support Specialist (Finance Systems)

Nortal is a strategic change and technology company with 2,000+ employees across Europe, the US, and the Middle East. For over 20 years, we’ve been digitising public services, healthcare, and businesses. The majority of that transformation work is still ahead of us.

We’re seeking a Support Specialist (Finance Systems) to join our Finance and Operations Systems team. The role is well-suited for someone with a finance background who understands accounting processes and is interested in working at the intersection of finance and systems.

• Support users of internal finance systems and help resolve functional or data-related issues.
• Train colleagues on system usage, accounting process flows, and finance tool integrations.
• Test new releases and changes in ERP, invoice handling, or payroll systems.
• Monitor data quality across modules (AP, AR, GL, fixed assets, payroll, etc.).
• Grant and review user access rights based on internal policies.
• Act as a liaison between end users and Product Owners.
• Document processes, create user manuals, and record video guides.
• Report improvement ideas and participate in upgrade and implementation projects.
• Communicate system changes and updates to end users.

• Work experience in accounting, finance, support, QA, or finance-related system projects
• Higher education in Economics or IT
• Understanding of accounting flows: Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), fixed assets, payroll, periodisation, and expense management
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Hands-on experience with at least some of the following:
  • ERP systems (Dynamics 365, SAP, Oracle, Sage, Certinia)
  • E-invoice tools (Finbite, Pagero, Fintekin)
  • Expense management (Expensify, Payhawk, Bezala)
  • DMS or collaboration tools (M-Files, Jira, Confluence)
• Structured thinker with a system owner mindset and critical eye
• Able to manage both routine tasks and high-pressure workloads
• Excellent written and verbal communication in English.

Why Nortal:   
• We live by our values: commit to delivering value and results, take ownership, empower self and others, and own your future and growth    
• We care about your growth and development. At Nortal, we support constant improvement and knowledge sharing. In addition to the external and internal training, we have a well-established mentorship program and a strong 1:1 culture     
• We support your work-life balance and provide flexible working hours     
• We are a remote-first company. With our Work From Anywhere program, you can work where you work best, and Nortal will help cover the cost of ergonomic furniture for your home
• We have also launched the Nortal Nomad program for people wishing to move short-term to other countries