Nortal is seeking a Software Delivery Unit Manager to lead a world-class engineering team of 75+ experts that are responsible for designing and building different solutions for our customers in North America.
As a Delivery Unit Manager, you will be responsible for managing the delivery of multiple projects. You are obsessed with ensuring more optimal ways of working for the team, eliminating cross-country, cross-timezone, and cross-cultural barriers, and innovating on methodologies to ensure higher productivity. You have excellent people management and communication skills, alongside business acumen, technical and domain understanding of what is being delivered.
You know precisely what it takes to train and onboard new managers and team leads. You are ultimately responsible for making your unit scalable and attractive to the talent market as well. You have extensive experience in establishing high-performance teams and delivery setups that are both optimised and tailored to meet the needs of small-scale engagements and Fortune 100 customers. You deeply care about team and customer satisfaction, and you also know how to sustain a company's profitability targets.
Surely you have heard of Nortal, right? We are a multinational strategic change and technology company with an origin and HQ in Estonia. We bring together world-class strategic consulting, software engineering, data, and design practices to create a meaningful impact for our customers. Having been digitalising and transforming the public sector, healthcare, and business organisations for decades, we have just crossed the landmark of 2700+ employees globally. Nevertheless, we are just getting started!
• Being a single point of contact for your Delivery Unit both locally and globally (multi-country, at minimum LT, EE, RS)
• Being the leader of your Delivery Unit - make commitments, take ownership, build relations with stakeholders
• Managing the delivery of multiple projects
• Supporting, mentoring, and growing Team Leads, Tech Leads, and other managers
• Responsible for the motivation and satisfaction of the teams
• Building and maintaining a consistently successful distributed delivery model
• Participating in the sales process or other activities that are aimed at growing and improving the delivery center
• Constantly stay ahead of the curve
• Being a sparring partner for business / sales (account managers, delivery directors)
• KPIs – eNPS, supporting profit margin, building the team efficiently (recruitment, team composition)
• A solid track record in the software delivery field is a must
• Proven experience in end-to-end delivery of complex solutions
• Practical working experience in building or applying situation-relevant delivery Agile methodologies (e.g Scrum, Kanban, SAF'e, DAD, etc.) for setting up high-performance delivery operations
• Cultural awareness experience working with global delivery teams across multiple locations (Europe, North America, South America).
• Communication clarity, timeliness, articulation is critical
• Experience in Context-switching; giving proactive feedback and communication
• Experienced at shaping high-performing teams and managing people, including other leaders
• Good technical understanding and industry experience
• Experience with project financial & budget management (P&L, planning, forecasting, analysis, etc.) would be a plus
• Able to commit for flexible working hours – working days may take until 22.00.
Salary range: 5.500 - 7.500 € gross per month
Recruitment process:
Sounds like your next challenge to tackle? Don't hesitate to apply, let's (video)meet & greet!
We like to say that Nortal is a right-sized company, big enough to undertake and impact influential projects yet small enough to care. At Nortal, your voice is heard, and everyone's input matters. You solve critical problems for interesting customers from different domains. You work with experienced colleagues in a warm environment. You can execute your ideas in a reasonable time frame. And what you do and learn here is universally relevant and valuable. Last but not least, Nortal is an agile company with a low hierarchy meaning heavy on common sense, light on rules, and substance is more important than titles!
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