P&C Operations Lead

Join our fast‑growing, diverse team at Pwrteams, where we provide premium IT and engineering nearshore solutions to global customers. As part of the Nortal Group, we combine the strength, reach and governance of a global leader with the agility of a focused delivery unit. We specialize in assembling talented professionals into long‑term, dedicated teams that integrate seamlessly with our clients. 

Position Overview 

As P&C Operations Lead, you'll lead and coordinate a team of P&C specialists, delivering seamless and compliant operational HR services across the employee lifecycle. This position involves mentoring, managing complex cases, and collaborating across teams and regions to ensure consistency, efficiency, and a top-tier employee experience. 

Operational Support 

• Lead and mentor a team of People Operations Specialists, acting as a subject-matter expert and escalation point for complex cases. 

• Manage end-to-end employee onboarding and offboarding, including medical examinations, mandatory trainings (BHP), PPK submissions, employment contracts, and HR process presentations. 

• Prepare, maintain, and ensure accuracy of employee documentation and personnel data in line with internal standards and local legal requirements, including administration and updates of B2B contracts. 

• Ensure accurate payroll inputs and verify payroll prepared by external providers. 

• Administer employee benefits and HR documentation, including cost updates, coordination with service providers, and invoice verification. 

• Provide second-level support to employees and internal stakeholders, responding to inquiries professionally and in a timely manner. 

• Prepare periodic and ad hoc HR reports, including statutory reporting (e.g. GUS), and complete annual HR operational tasks (leave balances, holiday compensations, year-end preparations). 

Employee Relations & Cross-Border Collaboration 

• Act as a trusted regional advisor for complex People Operations, employee relations, employment practices, and cross-border topics. 

• Lead or support high-complexity employee relations cases, ensuring appropriate resolution and stakeholder alignment. 

• Drive employee engagement within the Polish team by organizing and supporting local wellbeing initiatives, engagement activities, and company events. 

• Collaborate closely with Team Success Managers, Country Manager, and cross-border P&C teams to align and improve people processes. 

• Participate in global taskforces and People & Culture initiatives, contributing to scalable programs and implementing global processes and tools locally (e.g. HR systems). 

• Lead initiatives to automate manual HR processes, improve operational efficiency, and standardize employee lifecycle processes across regions. 

Compliance & Knowledge Base 

• Ensure compliance with Polish labor regulations by maintaining and updating work regulations, remuneration policies, and supporting procedures, templates, and workflows. 

• Oversee compliance-related matters and ensure fair and timely resolution of disputes. 

• Manage legal compliance areas including GDPR, whistleblower policy maintenance, coordination of audits, preparation of compliance reports, and cooperation with external legal counsel. 

• Oversee work authorization and legalization processes for foreign employees and support international mobility initiatives. 

• Maintain and continuously improve HR documentation, procedures, templates, and checklists to ensure accuracy, consistency, and legal compliance. 

• A business-oriented People & Culture professional who is hands-on, solution-driven, and empathetic, with a strong focus on both client outcomes and the wellbeing and growth of employees. 

• Practical, up-to-date knowledge of Polish labor law, including employment, B2B, and mandate contracts. 

• Flexibility and a proactive mindset, comfortable operating in a dynamic, evolving organization; able to independently organize work, set clear priorities, and support change initiatives. 

• Experience supporting change management, including communicating changes, guiding stakeholders through transitions, and embedding new processes or tools. 

• Strong awareness of current HR trends and best practices, with the ability to assess, promote, and implement meaningful and pragmatic initiatives. 

• Excellent relationship-building and stakeholder management skills, able to collaborate effectively across all organizational levels and with internal and external partners. 

• A trusted go-to partner with a strong sense of ownership, accountability, and follow-through. 

• Very good command of English (written and spoken). 

Nice to have: 

• Experience leading or mentoring a small HR / People Operations team. 

• Background in IT services, nearshore, or outsourcing environments. 

• Experience supporting or collaborating on employer branding and employee engagement initiatives. 

Why work with us 

• Benefit Café with various categories like sport, leisure, books, etc 

• Family-like environment and personal attention to each specialist 

• Interesting projects with innovative products 

• Competitive salary and regular reviews 

• The work-life balance you deserve. Flexible working hours 

• Educational support, funded language classes 

• Luxmed private healthcare packages 

• Cozy workplace. Fresh fruits Mondays. WFH opportunities & walking pas 

• Exciting events 

More about Pwrteams 

Pwrteams is a pioneering force in connecting individuals across tech projects, harnessing their combined strengths to drive innovation. Since 2007, we have been in the vanguard of assembling cross-border IT and engineering teams strategically positioned within Eastern Europe’s dynamic tech ecosystems to cater to the global business landscape.  
 
We're at the forefront of travel, media and fintech innovation, healthcare efficiency enhancements, and others. Our goal? To make a meaningful difference worldwide. Become a part of our distinguished team and discover your potential to pioneer transformative solutions for tomorrow!  

#pwrteamscareer

*Following the applicable legal regulations, particularly Directive (EU) 2019/1937 of the European Parliament and of the Council on the protection of persons reporting breaches of Union law and its implementation into Polish law under the Act of December 4, 2021, on the Protection of Persons Reporting Breaches of Law (Journal of Laws 2021, item 2105), including Articles 4-6 governing whistleblower protection and reporting procedures, the company has implemented a Whistleblower Support Policy, ensuring anonymity, protection, and support for individuals reporting irregularities.