AI & Tooling Engineer

About Nortal: 
We’re Nortal. We think big and create cutting-edge digital solutions with a global reach. And with 25 years of experience, 2,700+ professional experts, and half a billion people worldwide impacted by our work, we believe we’ve got the numbers to back up that statement.   

Our global teams have played a significant role in many Fortune 500 companies’ projects and systems and have been the driving force of digital transformation for governments, healthcare institutions, and leading enterprises worldwide. We combine best-in-class strategic consulting with software engineering, data, and design practices to bring our visions to life. 

The client you’ll work with:  

News UK is one of the leading media businesses in the UK and Ireland. Our news brands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio, Talk and Virgin Radio UK, and we have market-leading local stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multi-format brands are home to a plurality of opinion, representing the diverse communities we serve. News UK is wholly owned by News Corp.

The role:

You will join the Business Operations team of our client, News UK, as a AI & Tooling Engineer.

This is a dual-function role within News UK’s Technology department that sits at the intersection of internal operations and cutting-edge AI. We are seeking a collaborative AI & Tooling Engineer who will act as both an administrator and enabler, fully owning, optimising, and managing the tools across the department and helping the team to leverage AI within their ways of working. In this role, you will partner with cross-functional teams (Product, BA, Design, Delivery, and Engineering) to oversee the software and tooling estate, as well as design and develop intelligent AI agents that automate and optimise the daily workflows.

While most of the tools are set up to be self-service, you will provide tooling administrative support and guidance for the Tech team when needed. Tooling administration for all core tools includes defining, auditing and managing user permissions, setting up workspace structures and user access for News UK’s teams.

As part of this role you will also be responsible for ensuring that the tooling stack is optimally run and integrated into modern AI enabled ways of working, to help teams increase their operational efficiency. Your mission is to bridge the gap between "working hard" and "working smart" by leveraging the latest in AI and AI agents to remove friction, kill "busy work," and enable our teams to focus on creating value.

• Maintain Tools: Audit and manage software like Atlassian, Slack and Miro to keep them secure, cost-effective, and easy to use.
• Simplify Processes: Regularly audit our tooling landscape, remove unnecessary steps, fields, and notifications so our tools stay simple and helpful. Monitor our usage, watch for redundant tools, support the renewal of tooling contracts within News. Build AI Tools: Work with different teams to support the creation of custom AI agents and automate their workflows.
• Optimise the Atlassian suite: Design clear, effective work management such as workflows in Atlassian Jira (Software and Service Management) that make it easy for teams to track their work from Product to Delivery to Engineering.
• Create Automations: Use automation tools and scripts to handle administrative tasks and connect our internal tools via APIs, web hooks into e.g. Slack, custom status flows, and cross platform triggers.
• Manage AI Features: Set up and manage AI features within our tools, like Atlassian Rovo, to help teams use these to access data and reports quickly.
• Teach Others: Create guides to help teams learn how to use new tools and automated processes. Working with team atlassian champions, empowering them to support their teams.

About You

• Atlassian Expert: You have strong experience managing the Atlassian enterprise tools such as Jira and Confluence, including implementing complex configurations and permissions.
• Strong Communicator: You can explain technical concepts in simple terms and listen to teams to help solve their problems.
• Systems Thinker: You can look at a manual process and figure out how to turn it into a clean, automated or AI enabled system.
• Tech-Savvy: You are excited about AI and understand how to use prompts and machine learning to improve how we work.
• Continuous Learner: You stay up to date with new technology and enjoy testing new AI tools to see if they can help our company.

Required Skills & Experience:

• Proven experience of running administrative backends of enterprise collaboration software such as Atlassian suite and Miro, maintaining permissions and managing of licenses, renewal of our enterprise software and monitoring the overall health of the tooling ecosystem.
• Experience building automated workflows and deploying AI features within business tools, via webhooks and APIs.
• Experience in implementation workflows to improve processes.
• AI Expertise: Hands-on experience with AI prompt engineering
• Coding Knowledge: Familiarity with Python, TypeScript, or low-code automation platforms like n8n.
• Experience working with APIs (REST/GraphQL), webhooks, and Jira Query Language (JQL).
• Background: 3+ years in workflow automation and Jira Cloud administration.
• Excellent communicator, ability to collaborate seamlessly with multiple disciplines to understand their needs.

Desired:

• Strategic Planning: Experience looking ahead to consolidate tools and manage change when rolling out new systems.
• Methodology: Understanding of Agile (Scrum/Kanban) and Lean principles.
• Data: Experience setting up reporting metrics and tracking progress.
• Atlassian Certification (ACP-100 or ACP-120).
• Experience in Agile methodology such as Scrum & Kanban
• Knowledge of Jira Assets & marketplace apps for tracking usage.

Why work with us:

• Great work-life balance
• Competitive remuneration package
• Exceptional social package & special discounts
• Supplemental health & dental care
• Psychological counselling & mental health activities
• Learning & Development opportunities
• Team bonding events
• Sport initiatives
• Excellent office location & facilities

How to apply:

If you recognize yourself in this role, please send your CV in English using the button below.

Our team would be excited to get in touch if your skillset and experience match the profile we look for. Of course, all applications will be treated as strictly confidential.